COVID-19

COVID-19 Updates From BantamWesson


During these trying times, BantamWesson is taking steps to lessen the risk of spreading COVID-19.

We will continue to make all fuel deliveries as scheduled.

What We are Doing:


If you have an in-home appointment scheduled, please be aware of the following alterations to our heating system service procedures, which are designed to protect you and our staff: 
 

  • Employees will be wearing gloves and will refrain from shaking hands, in compliance with social distancing guidelines.  
  • We will let you know when we arrive by knocking on your front door, however, we prefer to enter your basement directly via your outdoor access (bulkhead, door).  
  • We are happy to communicate with you via cell phone or text during the appointment. 
  • We will leave behind information on the work we performed, in the basement.  We will follow up with an email for any invoice or equipment quote you requested. 

How Can I Pay My Bill?

Please remember that the most convenient way to make payments is through our customer portal at myaccount.bantamwesson.com. You can order fuel, request service, check transactions and manage your account there. You can also make payments by downloading our mobile app. Simply search BantamWesson in your app store. 

If you normally stop by our office to make payment, we have placed a box outside of our offices for your safety and convenience.
 

What About Emergency Service?

We are still here 24-hours a day if you need emergency service. Simply call 800.992.2227. 

Like all of you, we are looking forward to the end of this event. The best thing we can do right now is stick together and support each other.


 Below are some resources we put together to help keep you informed.

Questions, Concerns?

If you have questions or concerns about BantamWesson's Covid-19 updates, please let us know. We're here for you!

If you do not have heat, please call us at 800.992.2227. We are available for emergency service 24/7. 

*Information taken from the CDC website

How to Protect Yourself

Wash your hands

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact 

How to Protect Others


Stay home if you’re sick

  • Stay home if you are sick, except to get medical care. Learn what to do if you are sick.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Ways to Help Your Community


A little kindness goes a long way—especially in these tough times. Looking for ways to help your local community? Here are a few ideas:

  • First, follow the recommendations from the CDC and State of CT—this the best way to help your community.
  • Do regular check-ins on your neighbors, family, friends and the elderly with a phone call, text message, or connect with them on social media. 
  • Donate to local food banks—they are experiencing high demand with already limited resources and staff. Donate to local food banks online or send them a check.

Activities to keep you and your family busy when at home

We know you are spending a lot of time at home, so here are some ideas on how to keep you and your family busy:

  • Good ol’ fashioned fun—Play games, read a book, start a journal and do some arts and crafts.
  • Stay connected on social media, host a virtual hang out or face-time.
  • Get some fresh air—Take a walk, hike or just soak in some sunshine in your own backyard or neighborhood--Get some fresh air, add a sentence -- Remember to keep a safe distance between you and others.
  • Now is a great time to binge on your favorite shows with some snacks.
  • Virtual classes—Sign up for some online tutorials, lessons, webinars. Some local gyms and yoga studios are offering online classes.
  • Learn something new—Learn a new language, skill, learn to play an instrument, cook a new meal, ect.
  • Create a to-do list—Daily chores for your kids, fix things, spring cleaning, home projects, or write letters to friends or to someone who may be quarantined to help brighten their day.
Home
"There is nothing like staying at home for real comfort."
-Jane Austen